The Netflix error code nw-2-5 is a sign that there is a network connection problem. That means there is a problem with not allowing your device to access the movie streaming service. The error typically occurs on these devices: Smart TV, PlayStation 3/4, Xbox 360 / One, Blu-Ray Player, Roku, Wii U or Set-top Box, or Streaming Media Player. However, the nw-2-5 can be fixed by everyone despite the low tech skills. Therefore, we recommend that you review the tutorial we prepared to fix the nw-2-5 error.
In many cases, users suggest that they can’t access specific app services, even though other streaming apps do just fine. Usually, the NW-2-5 issue comes after a Netflix update. The message says that it cannot connect to Netflix. Please try again or restart your home network and a streaming device. We have to admit that we’ve run into the same issue before and it can be not very pleasant at first.
When the Netflix NW-2-5 error code occurs, your device will usually display this message on the screen:
Netflix has encountered an error. Retrying in X seconds.
Below are the confirmed methods that help to fix Netflix nw-2-5 on Smart TVs and other devices.
How to fix Netflix NW-2-5 error code
The specific steps you will need to take to fix the NW-2-5 error code may differ depending on the device you are using. For example, you cannot verify or change DNS settings on some devices.
To fix the Netflix NW-2-5 error code:
1. Verify that your network is connected to support streaming.
- Are you connected to a shared internet connection at your hotel, business, or university? If so, the network administrator may have disabled access to streaming services. Contact the network administrator if you are unsure.
2. Check that your device is connected to the internet.
- Some functional devices will check your internet connection. If your device doesn’t have such functionality, try streaming videos or watch websites using an app other than Netflix.
3. Reboot your device.
- If your device goes to sleep, you will need to make sure that you turn it off entirely and reboot it. You will need to unplug the device for up to one minute after turning it off in some cases.
4. Confirm your DNS settings.
- Some devices allow you to check DNS settings, and some don’t. If you cannot match the DNS settings on your device, you will have to skip this step.
5. Restart your home network.
- Turn off both your router and modem if they are separate devices. You may also need to unplug them to fix the problem completely.
6. Try an ethernet connection or improve your Wi-Fi signal.
- Use a wired ethernet connection for the best streaming experience. If that’s not possible, reposition your device and router to get the strongest possible Wi-Fi signal.
7. Contact your internet service provider.
- If you still have the NW-2-5 code after following these steps, there might be a problem with your internet connection, or your internet service provider might have a bigger problem.