Find that the website or service you are trying to communicate with is not available. It could be because the server or network failure is usually caused by an internet error somewhere between your computer and the server. Running a traceroute will help you determine where the problem started.

Detailed instructions on running traceroute windows:

General usage:

TRACERT syntax:

tracert [-d]
[-h maximum_hops]
[-j host-list]
[-w timeout] target_name

Parameter (optional):

  • -d Specifies no address resolution for the hostname.
  • -h maximum_hops Specifies the maximum number of hops to seek the target.
  • -j host-list Specifies loose source paths along with the host-list list.
  • -w timeout Wait for the number of milliseconds specified by the timeout for each reply.
  • target_name The name or IP address of the target server.

Example: To run traceroute to this page and fail to resolve the hostnames, the command would be: tracert -d support247webs.ca. Here is the result.

1 1 ms 2 16 ms 15 ms 29 ms 10.11.1.17
3 17 ms 17 ms 10.178.206.20
4 16 ms 16 ms 16 ms 10.178.206.21
5 21 ms 17 ms 18 ms 64.230.110.32
6 21 ms 18 ms 18 ms 64.230.73.216
7 20 ms 18 ms 17 ms 64.230.50.13
8 17 ms 17 ms 17 ms 64.230.97.159
9 17 ms 17 ms 17 ms 63.243.172.25
10 28 ms 28 ms 28 ms 64.86.33.89
11 29 ms 29 ms 29 ms 66.198.96.61
12 28 ms 27 ms 28 ms 66.110.8.34
13 54 ms 35 ms 35 ms 216.187.114.197
14 37 ms 36 ms 36 ms 216.187.88.34
15 36 ms 36 ms 36 ms 209.15.202.79

To stop the traceroute, make sure the command prompt window is active and press Control ‘C”. Example: Hold down the ‘Ctrl’ key and press the ‘C’ key.


Traceroute In WINDOWS XP and earlier

1. Click ‘Start’ and then ‘Run’.

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2. In the box, type ‘cmd’ (without the quotes) and click OK.

cmd

3. At the command prompt that appears in the black box ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but send the person traceroute from your computer to the destination you entered. In this example, we typed ‘tracert support247webs.com’ without the quotes.

Hình ảnh Traceroute

4. To copy the results, right-click in the window and choose ‘Select All’. This will make the box white with black text and copy the contents to your clipboard.

5. Go to the document you want to include the results in (email for technical support), right-click, and choose Paste (or ctrl V).

6. You can now close the traceroute window.


Traceroute in Windows Vista and Windows 7

1. Click on the Start icon

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and select All Programs> Accessories and Command Prompt

2. In the box type ‘cmd’ (without the quotes) and click OK.

cmd

3. At the command prompt that appears in the black box ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but send the person traceroute from your computer to the destination you entered. In this example, we typed ‘tracert support247webs.com’ without the quotes.

Hình ảnh Traceroute

4. To copy the results, right-click in the window and choose ‘Select All’. This will make the box white with black text and copy the contents to your clipboard.

5. Go to the document you want to include the results in (email for technical support), right-click, and choose Paste (or ctrl V).

6. You can now close the traceroute window.

Traceroute in Windows 8 and 8.1

1. Find command prompt in Metro interface.

IMG_0209crop

Move the cursor to the lower right corner to bring up Charms.

Click Search Icon.

2. In the command prompt, type a command and click the Command Prompt result.

IMG_0210crop

3. At the command prompt that appears in the black box ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but send the person traceroute from your computer to the destination you entered. In this example, we typed ‘tracert support247webs.com’ without the quotes.

Hình ảnh Traceroute

4. To copy the results, right-click in the window and choose ‘Select All’. This will make the box white with black text and copy the contents to your clipboard.

5. Go to the document you want to include the results in (email for technical support), right-click, and choose Paste (or ctrl V).

6. You can now close the traceroute window.

Run Traceroute in Windows 10

  1. Find the command prompt. Find command prompt in the search window, lower left.

    imagew10

2. At the command prompt that appears in the black box ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but send the person traceroute from your computer to the destination you entered. In this example, we typed ‘tracert support247webs.com’ without the quotes.

Hình ảnh Traceroute

3. To copy the results, right-click in the window and choose ‘Select All’. This will make the box white with black text and copy the contents to your clipboard.

4. Go to the document you want to include the results in (email for technical support), right-click, and choose Paste (or ctrl V).

5. Now, you can close the traceroute window.